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Help Desk and Remote Support

To be considered for this position, you must demonstrate:

• The ability to support PC desktop and networking issues
• Previous (minimum six months) support experience
• Excellent communication skills
• Interest in providing customer service and support
• Attention to detail

This position's requirements include::

• Reliable transportation and clean driving record
• Availability for one week per month on-call shift
• Ability and interest in being a part of a dynamic, growing environment
• Work experience (minimum six months) with troubleshooting/repair

Day to Day duties include:

• Phone and remote diagnosis and repair of issues including Office, Active Directory passwords and permissions, web site and email support, and networking support
• Provide expeditious service to sensitive clients
• Status and resolution documentation in our online ticketing system
• Password resets of hosting accounts
• Scheduling of on-site technical work when remote support is not practical
• Wireless networking support
• Backup assistance to our in-office technician

We offer a dynamic, team-supportive working environment with competitive salary plus bonus structure, flexible PTO and holiday pay, medical and dental insurance, and tech perks like blackberries and wireless Internet cards.

Please email your resume and salary requirements to be considered for this position.